The Importance of Accessibility in Shopping Centres
![Snippet of BindiMaps app in action; with two screens on the image. The first screen on left shows map view to find directions- in the snipped the app is guiding the user to Shoe Emporium in Meadowland marketplace with notification on top mentioning, '!Careful: Escalators out of order.' The screen on right simultaneously shows how a user can enable audio prompts to get directions. The screens are placed on a red background.](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img,w_800,h_510/https://bindimaps.com/wp-content/uploads/2022/10/BindiMaps-App-Image-1024x653.jpg)
People with a disability constitute a significant group of consumers. However, shopping centres may miss out on engaging these customers and providing an enjoyable shopping experience because of a lack of accessible indoor wayfinding and signage.