Accessibility Commitment
Why this matters
For sighted people, wayfinding indoors is invisible: a glance at a sign, a room number, a sense of the room. For millions of blind, low vision, print disabled, and neurodivergent people, it is a daily negotiation, wait for help, memorise a route, or do not go at all. We do not think that is good enough, and we do not think it is necessary.
Designed for the hardest case, first. We build BindiMaps with blind and low vision (BLV) users as the starting point, not an afterthought. That discipline forces precision: thirty centimetre accuracy, clear language, and sensory clarity. That same precision helps every visitor, the traveller who is jet lagged, the patient who is anxious, the student who is new. Build for the hardest case, and the experience gets better for everyone.
Accessibility is not one story. NESB and CALD communities, neurodivergent visitors, low vision users, and totally blind users each need a different kind of clarity. We design for all of them, not a single default experience.
Built with the community, not just for it. Every feature we ship is tested with the blind and low vision community before it reaches a venue. The people who use BindiMaps help shape what we build next.
No construction budget required. We deploy without new hardware or years long building works, so a venue can become navigable in weeks, not years. Accessibility should not have to wait for the next capital works cycle.
What this looks like in practice
- Blind and low vision first — thirty centimetre accuracy and clear, sensory language, tested with the community that needs it most.
- Co-designed with our community — every feature is tested with blind and low vision users before it reaches a venue, not after.
- Infrastructure free — no new hardware and no years long rollout. A venue can become navigable in weeks.
- Built for every kind of need — NESB and CALD communities, neurodivergent visitors, low vision and totally blind users each get the clarity that works for them.
Our standards, and how we hold ourselves accountable
What standards do you follow?
We design toward WCAG 2.1 AA for our digital properties and apply BindiMaps specific accessibility standards inside venues, including thirty centimetre wayfinding accuracy and BLV first interaction design. We treat these as a floor, not a ceiling.
How do you test with the community?
Every release is tested with blind, low vision, and print disabled users before it goes live in a venue. Feedback from this testing directly shapes our product roadmap.
How do I report an accessibility issue?
Email us at accessibility@bindimaps.com with the venue, page, or feature involved. We aim to acknowledge every report within two business days.
How often is this commitment reviewed?
We review this page and our internal accessibility practices at least once a year, and whenever we launch a major new product capability.
